What You Need to Know
Product Fulfillment
All products listed on our website are sourced and shipped directly by our Suppliers. We serve as an independent reseller, and our listings reflect our Suppliers’ current inventory and logistics conditions.
Pricing & Availability
Prices are updated regularly but may change without prior notice due to supplier adjustments. While we strive for accuracy, E&OE (Errors and Omissions Excepted) applies to all product information and specifications.
Returns & Refunds
Returns follow Suppliers’ policy:
- Notify us within 7 days of receiving your order.
- Products must be unused, in original packaging, and include all accessories.
- Some items such as software, consumables, and clearance stock are non-returnable. Check product description before purchase.
Refunds are issued only after Supplier completes inspection and approval.
Warranty
Products carry manufacturer warranties as per Suppliers’ terms. Warranty duration and coverage depend on the brand and are listed under “Product Description” on each product page.
Payment & Security
We accept secure payment via:
- Credit/Debit Cards (Visa, Mastercard, etc)
- PayFast and Ozow
- Manual EFT (South Africa only)
All transactions are encrypted and processed through trusted gateways.
Intellectual Property
All product images, content, and trademarks remain the property of their respective brands and manufacturers. Unauthorised use or reproduction of these assets is prohibited.
Limitation of Liability
NewTechShop is not liable for:
- Shipping delays or courier-related issues
- Defective products covered under manufacturer warranty
- Indirect damages caused by product usage
Privacy
We respect your privacy. Your information is used solely to process orders and support your experience. For details, see our Privacy Policy.
Dispute Resolution
All disputes are handled in accordance with South African consumer laws. We aim to resolve issues professionally and promptly.